Question 1

When will I be charged my membership fee?

Answer

We charge your credit card the day you sign up. The recurring charge is billed every 30 days from the day you signed up.

Question 2

When will my meal or cocktail kits be ready for pick-up?

Answer

For members at the Home Chef and VIP level who join before August 16th, pick-up days will be August 17th & 18th at El Alma. Moving forward the virtual classes will be on the third wednesday of each month, with kit pick ups the two days prior. Classes are recorded and set out to memebers afterwards so if you miss a live class don't worry! You can catch up when you are ready!

Question 3

Can I cancel or suspend my membership?

Answer

Absolutely, you can login to your account with Table22 and pause or cancel with one click at any time. You can find that log-in page at https://table22.com/account/login

Question 4

When will the cooking or cocktail class take place?

Answer

Classes are on the third Wednesday of every month. Members who are enrolled by the end of day the sunday prior to the calss will be enrolled in the current months programing. Members who enroll after the cut off will be automaticlly enrolled in the next months class. Register by date for 2020 Sign up by EOD September 13th for September 16th class Register by EOD October 18th for October 21st class Register by EOD November 15th for November 18th class (Tamale class!!!) Register by EOD December 13th for the December 16th class Register by EOD January 17th for the January 20th Class

Question 5

Is Table22 a secure payments platform?

Answer

They leverage the industry leader Stripe to manage payments. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Question 6

What is Table22

Answer

They are a restaurant-loving, hospitality-obsessed, relentlessly motivated team of New York & Austin-based eaters, leaders, product designers, engineers, data scientists, marketers, finance wizards, culinary school alums, and humans with a single mission: To help restaurants survive and thrive in a challenging, ever-changing world through a new model of customer patronage. El Alma has partnered with Table22 to manage El Alma At Home memberships and subscriptions!